Player Welfare
c9999 is committed to keeping gambling safe, fun, and within your control. This page covers our 18+ policy, the responsible gaming tools available to every c9999 player, and how to get help if gambling is causing you harm.
c9999 is strictly an 18+ platform.
Age verification is required for all accounts.
At c9999, we believe gambling is a form of entertainment – like going to a cricket match or watching a film. When it's kept in that context, it's enjoyable. But we also know that for some people, gambling can cross a line from entertainment into something that causes real harm to finances, relationships, and mental wellbeing.
We take that seriously. c9999 has invested in building responsible gaming tools directly into the platform so that every player – whether they're in Karachi playing slots on their lunch break or in Lahore following a PSL match on c9999 – has the tools they need to stay in control of their gambling.
The c9999 team monitors for early signs of problem gambling behaviour and may proactively reach out to players whose patterns suggest they may be at risk. This isn't about restricting your freedom to play – it's about making sure c9999 remains a platform where gambling stays fun and manageable.
If you recognise any of the following in yourself or someone you know, it may be time to take a break and seek support:
All of the following tools are built into your c9999 account and can be activated from your account settings at any time. You don't need to contact support to set most of these limits – they're self-service and take effect immediately or within 24 hours as noted.
Set a maximum amount you can deposit into your c9999 account per day, week, or month. Once the limit is reached, no further deposits are accepted until the period resets. Reducing a limit takes effect immediately; increasing a limit has a 24-hour cooling-off period.
Cap the maximum amount you can lose on c9999 over a daily, weekly, or monthly period. When your loss limit is reached, play is suspended until the next period begins. This is one of the most effective tools for keeping gambling within your financial means.
Set a limit on the total amount you can wager on c9999 per day, week, or month, regardless of wins or losses. This is particularly useful for players who want to control their total betting activity rather than just deposit amounts.
Set a maximum session duration. When the limit is reached, c9999 will automatically end your session and log you out. You can also enable reality check notifications that remind you how long you've been playing at intervals you choose.
Take a short break from gambling by activating a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During a cooling-off period, you cannot log in to your c9999 account or place any wagers. All pending withdrawals are still processed normally.
If you feel you need a longer break or want to stop gambling entirely, c9999 offers self-exclusion for periods of 6 months, 1 year, 2 years, 5 years, or permanently. During self-exclusion, your c9999 account is fully suspended and you will be removed from all marketing communications.
Self-exclusion is the most serious responsible gaming tool available on c9999, and we've made it straightforward to activate. If you believe your gambling has become unmanageable or you simply want to stop, here's how the c9999 self-exclusion process works:
Request exclusion – Log in to your c9999 account, navigate to Responsible Gaming settings, and select Self-Exclusion. Alternatively, contact c9999 support via live chat and request exclusion directly. The support team will process your request immediately.
Choose your duration – Select from 6 months, 1 year, 2 years, 5 years, or permanent exclusion. We strongly recommend choosing at least 12 months if you are experiencing problem gambling behaviour.
Account suspended immediately – Your c9999 account is suspended instantly. You will be logged out and will not be able to log back in during the exclusion period. All marketing communications will be stopped.
Funds returned – Any real-money balance remaining in your c9999 account at the time of self-exclusion will be returned to your registered payment method after identity verification is completed.
Reinstatement after exclusion – When a time-limited exclusion period ends, reinstatement of your c9999 account requires a 7-day waiting period and a direct request to customer support. Reinstatement is not automatic. For permanent exclusions, no reinstatement is available.
If you or someone you know needs immediate support for problem gambling, please reach out to a qualified counsellor or support organisation in your area. Many free and confidential support services are available in Pakistan. c9999 support is also available 24/7 at [email protected] – please don't hesitate to contact us.
Strictly enforced
age restriction
c9999 strictly prohibits access by anyone under the age of 18. This is non-negotiable. During registration, all users are required to confirm they are 18 or older. c9999 reserves the right to request documentary proof of age – such as a CNIC or passport – at any point. Any account found to belong to a person under 18 will be closed immediately, and all associated funds will be returned to the payment source.
If you share a computer or mobile device with children or minors, we strongly encourage you to use parental control software to restrict access to gambling websites. Always log out of your c9999 account after each session and do not share your login credentials with anyone. Keep your account password private – storing it securely rather than saving it in a shared browser is a simple but effective measure to prevent underage access.
If you suspect that a minor has accessed or registered on c9999, please report it immediately to our support team. We take all such reports seriously and will investigate and act immediately.
c9999 uses automated monitoring to identify patterns associated with problem gambling behaviour. If your account triggers a concern, our responsible gaming team may contact you to check in and offer support or suggest tools that may help.
Our support team is trained to handle responsible gaming conversations sensitively. Whether you want to set a limit, take a break, or just talk through your concerns, you'll be met with understanding and practical help – not judgment.
c9999 does not send promotional emails or bonus offers to players who are on a cooling-off period, in self-exclusion, or who have been flagged by our responsible gaming monitoring system. Protecting at-risk players takes priority over marketing activity.
Enable reality check pop-ups that appear during your gaming session at intervals of 30, 60, or 90 minutes. Each notification shows how long you've been playing and how much you've won or lost, helping you stay aware and make informed decisions.
c9999 encourages all players to treat gambling as entertainment with a fixed budget – similar to any other leisure activity. Never gamble money that is needed for rent, food, bills, or any essential expense. JazzCash and Easypaisa make it easy to budget specific amounts for recreational play.
c9999 customer support staff receive regular training on responsible gaming best practices, how to identify players who may be experiencing difficulties, and how to sensitively guide them towards available tools and support resources.
Answer honestly. If you answer "yes" to two or more of these questions, we'd encourage you to use c9999's responsible gaming tools or speak to a support counsellor.
Have you ever gambled more money than you intended to in a single session on c9999 or elsewhere?
Have you ever borrowed money, sold possessions, or used savings meant for bills to fund gambling?
Have you ever chased losses – that is, continued gambling to try to win back money you've already lost?
Have family members or close friends ever expressed concern about your gambling habits?
Have you ever lied to someone about how often you gamble or how much money you've spent?
Do you feel anxious, irritable, or low when you haven't gambled for a while?
Have you ever missed work, studies, or important family commitments because of time spent gambling?
Have you tried to cut down or stop gambling and found it difficult or impossible to do so?
If you answered yes to two or more questions, please consider activating c9999's self-exclusion tool or cooling-off period, and reaching out to our support team at [email protected].
Gambling on c9999 should always be enjoyable. Use our responsible gaming tools to stay in control, set your limits before you start, and remember – entertainment first, always. 18+ only.
Play Safely on c9999